Contact form lets customers write to you from your store. It asks for a name, an email address, an optional phone number and a message. Messages are sent by Shopify to your store's sender email, which is set in your Shopify admin under Settings > Notifications.
After a message is sent, a thank-you message replaces the form. If something is missing, each field says what to fix.
Where to find it
In the theme editor, click Add section and choose Contact form. You can add it to any page.
Masthead's contact page template shows the same form in a different way: inside the Contact info section, beside your address, email and opening hours. Use this section when you want the form by itself. See Page templates for the contact page.
Section settings
Select the section in the theme editor to see these settings, in this order.
| Setting | Options | What it does |
|---|---|---|
| Heading | Text. | The section's heading. Select a word and make it italic for emphasis. |
| Text | Formatted text. | A few lines under the heading. A good place to say how quickly you reply. |
| Show phone field | On or off. Default: on. | Adds an optional phone field to the form. |
| Color scheme | Color scheme. | Which of your color schemes the section uses. Schemes are edited in theme settings under Colors. |
| Section spacing | ||
| Top spacing | None, Small, Medium or Large. Default: None. | The space above the section, as a share of Space between sections in theme settings. None lets the section touch the one above it. |
| Bottom spacing | None, Small, Medium or Large. Default: Large. | The space below the section. None lets it touch the one below. |
Tips
- Say when customers can expect a reply, and keep to it.
- Signed-in customers find their name and email already filled in.
- Shopify filters spam from contact forms. If you receive a lot of it, check the spam protection settings under Online Store > Preferences.